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The process may differ from what you're used to at home. Here's what to expect so you can feel prepared.
Note: This is a general guide. Procedures may vary slightly between facilities. When in doubt, ask the reception staff — they are used to helping international visitors.
uketsuke
Go to the reception desk when you arrive. Present your passport and travel insurance documents.
You will likely be asked to fill out a medical questionnaire (問診票 / monshin-hyō). This is usually a paper form asking about your symptoms, allergies, and medical history. Some clinics have English versions — ask at the desk.
Tip: If the form is in Japanese only, show the receptionist your symptoms using the Medical Phrases page on your phone.
machiai
Sit in the waiting area until your name or number is called. Wait times vary:
How you'll be called:
If you're unsure, sit near the reception desk and let them know you may not hear your name in Japanese.
Waiting room etiquette: Keep quiet. Phone calls are generally not welcome. Silence or vibrate mode is expected.
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The doctor will examine you and explain the diagnosis. Japanese consultations tend to be shorter than you might expect (5–10 minutes is normal). This is standard practice — it does not mean you are being rushed.
If the doctor prescribes medication, you will receive a prescription slip (処方箋 / shohōsen) to take to a pharmacy.
Different from home? In Japan, you can often see a specialist directly without a referral from a general practitioner. However, large hospitals may charge an extra fee (¥3,000–¥5,000) if you visit without a referral letter.
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After your consultation, return to the reception area and wait to be called for payment. This is a second wait that may surprise you — it's normal.
You pay the full amount at the counter. Without Japanese health insurance, expect to pay 100% of the cost.
Important: Keep your receipt and all documents. You will need them to claim reimbursement from your travel insurance. Ask for an English receipt if available.
Payment methods: Most hospitals accept credit cards (Visa, Mastercard). Some smaller clinics are cash-only. Check the facility page on this site for accepted payment methods.
yakkyoku
If you received a prescription, take it to a nearby pharmacy. In Japan, the pharmacy is usually separate from the hospital — often right next door or across the street.
The pharmacist will prepare your medication and explain how to take it. Pharmacy staff in tourist areas often speak some English.
Different from home? Unlike many countries where the hospital gives you medicine directly, Japan separates prescribing (hospital) from dispensing (pharmacy). Don't leave the area without picking up your medication.
Note: This is a general guide. Procedures may vary by facility. When in doubt, ask the reception staff. This site does not provide medical advice. Source: JNTO.